My package was delivered to a relay point other than the one chosen in my order.

Indeed, this can happen when the initial relay point is not able to store your package.

If you cannot get to the new relay point indicated in the email, your order will return to our warehouse and we will refund you once it has been processed.

Was my package delivered to a Pickup Station locker?

Once the order has been validated, you will receive an email and/or SMS informing you of its delivery with your 2 withdrawal codes.

Then go to the locker:

- Touch the screen and select "Collect a package".

- Enter your 4-digit identification and validation codes received by email and/or SMS.

This will automatically trigger the opening of the locker your package is in.

Then you can remove it; remember to close the locker carefully before leaving.