When will my package be shipped?

Every order placed before 12pm (Monday to Friday) will be sent the same day (except during exceptional periods of order overload). For orders placed after 12pm, they will be given priority and shipped the next business day.

We have the capacity to ship your packages until 3pm. An email will be sent to you to confirm the shipment of your order, including a link to track its progress.

Also see the section "How do I track my package?"

Once the order is in the preparation phase, it is no longer possible to modify or cancel it. However, it is possible to refuse the package upon delivery. The refund is made within 14 working days upon return of the item to our warehouse and will use the same payment method used for the purchase. Some orders may be cancelled (for example, due to stock shortages). In this case, you will be promptly informed by email and you will not be charged for the item.